Business Intelligence Analyst

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Essential Duties & Responsibilities Design, develop, and maintain MIS reports and real-time dashboards for contact center operations · Track and analyze key KPIs such as CSAT, NPS, FCR, Transactional QA, and Q4 (Bottom Quartile) performance Should be able to generate WBR, MBR and QBR decks as per process owner’s requirements Identify performanc…